Eight numbers · one S23 Ultra
Test the lines before the public does.
All brands divert to the official phone. CID is usually the caller — not the brand. She does not go live until each number rings, she confirms the company, logs Walada, and survives a dual ring.
Handset before the first live hour
Samsung Galaxy S23 Ultra — keep it. It is the right duty phone.
On the official phone, CID is usually the CALLER's number — not the brand they dialled. All brands divert here.
- This is the official duty phone — not mixed with personal spam, games, or auto-reject of unknown numbers. Clients are unknown numbers.
- Label SIMs: Official A / Official B. Never 'SIM 1'.
- Do Not Disturb off while on duty. Spam-blockers that reject unknown callers: off.
- Call waiting on. A second divert must not die in silence.
- A mono Bluetooth earpiece (not music buds in both ears) so both hands are on Walada.
- Walada Command Centre pinned; practice split view before the first live hour.
- Charging dock at Awoshie-Anya so battery is never why a call drops.
- If a forwarded call does not show the original brand number (normal on MTN / Telecel / AT): use the confirm-brand greeting. Never guess.
0/8 lines signed off
01
Divert
Each of the 8 numbers actually rings the official S23 Ultra. Label is Official — not 'Phone 2'.
02
CID truth
From a spare phone, call a diverted number. Confirm: what shows is usually the CALLER. She must still confirm the brand.
03
Confirm-brand greeting
A colleague listens: did she avoid guessing? Time + her name + offer, then 'which company were you calling?'
04
Walada match
Each test call produces a Walada row with the brand THEY named, not a guess.
05
Missed call
Let one test ring out. Return it: Good [time], this is [Desk], I am sorry I missed you. How may I help you?
06
Dual ring
Call again while she is live. Live call stays. Missed one returns within 3 minutes.
07
Transfer fail
Run a transfer that is not answered. She must use the meeting / three hours / call-back-or-you-call line. Then Walada.
08
Emergency phrase
Burning-smell script. Time-to-escalate under 60 seconds. No money, no DIY in the board.
Number 1
Cluster 1 — Construction
constructgh.com, contractorsghana.com, ghanaexpertbuilders.com, handymenaccra.com, luxurybuildersghana.com, luxurycontractorsghana.com, weldersghana.com
Diverts to the official S23 Ultra. CID is the CALLER. Confirm the company. Never guess Construct GH vs Contractors Ghana vs Luxury Builders vs Luxury Contractors.
If they named the builder: Good [time], [Brand], this is [Desk]… If not: confirm the company first.
Spare phone → a Cluster 1 number. CID is the spare. She asks which company, greets that brand, files Walada as that brand only.
Fail if
- Hello?
- Pro Answer Ghana
- She greets Construct GH when they said Contractors Ghana
- She quotes a build price
Number 2
Cluster 2 — Paint & interiors
citypaintingghana.com, coralexpainters.com, corporatepainters.com, ceilingexpertsghana.com, ceilinggh.com, interiordecoratorsghana.com, wallpapersghana.com
Price hunters. She never quotes. Ceiling GH is not Ceiling Experts Ghana. Painters are not Paints Ghana the shop.
Confirm brand. Capture rooms, interior/exterior, occupied, landmark. Written quote after inspection.
City Painting Ghana, East Legon hall. Name, number, landmark, no figure, Walada.
Fail if
- She quotes per room
- She mixes Coralex with City Painting
- She discusses MoMo
Number 3
Cluster 3 — Floors
epoxyflooringghana.com, epoxygh.com, floorexpertsghana.com, floorsgh.com, graniteghana.com, industrialfloorsghana.com, tilersghana.com
Seven floor names that sound like one company. They are not.
Lock the exact floor brand. Tiles ≠ epoxy ≠ industrial ≠ granite.
Tilers Ghana, two bathrooms, East Legon. Confirm brand, no metre price, Walada as Tilers Ghana.
Fail if
- She greets Floors GH on a Tilers Ghana call
- She quotes per square metre
Number 4
Cluster 4 — Facade & landscape
alucobondghana.com, aluminiuminstallersghana.com, claddingghana.com, facadeghana.com, landscapegh.com, landscapersghana.com, lawncareghana.com
Alucobond / Cladding / Facade / Aluminium are four companies. Landscape GH is not Landscapers Ghana.
Confirm which facade or landscape company. Leaks near electrics = emergency, then the right desk.
Once Alucobond Ghana, once Landscape GH. Two greetings. Two Walada rows.
Fail if
- Same greeting for Facade and Cladding
- She invents a yard
Number 5
Cluster 5 — Sanitation & electricals
biofiltoiletgh.com, officecleanersghana.com, plumbersghana.com, alarmsystemghana.com, electricalsghana.com, solaracghana.com
Highest emergency density: leaks, shock, burning smell, alarms. We are not ECG, not GWCL, not the police.
Safety first sentence before sales. Electricals Ghana is not Solar AC Ghana.
Burning smell — Electricals Ghana. Stay away from the board. Escalate. Walada P1.
Fail if
- She asks them to open the board
- She claims we restore ECG
- She mixes Solar AC with Electricals
Number 6
Cluster 6 — Property, travel, education, shops
africapropertymanagers.com, bestnewpropertiesdubai.com, exetravelplan.com, traintraveldubai.com, corporatetrainingghana.com, educationconsultghana.com, constructionghana.com, paintsghana.com
Dubai and travel callers may be in another time zone. Construction Ghana is the SHOP — not Construct GH. Paints Ghana is the SHOP — not the painters.
Confirm the exact site. Capture time zone for Dubai/travel. No visa, title, or ticket as fact.
Once Construction Ghana shop, once Paints Ghana, once Train Travel Dubai. Three different companies.
Fail if
- She treats Construction Ghana as a builder
- She quotes a ticket or a litre price
Number 7
Cluster 7 — AfriHub & robotic
agrihubafrica.com, constructionhubafrica.com, constructionhubghana.com, eduhubafrica.com, finhubafrica.com, influencershubafrica.com, medhubafrica.com, medhubghana.com, aihubafrica.com, robofactory.com, robohubafrica.com (~11)
Directories and robotics. Ghana is not Africa. Robo Factory is not RoboHub. MedHub is not a hospital.
Lock the hub they named. Capture list vs find vs partnership. Do not invent a catalogue. FinHub: still no money.
Once Construction Hub Ghana, once Construction Hub Africa, once Robo Factory. Three greetings.
Fail if
- She merges Ghana and Africa hubs
- She diagnoses on MedHub
- She invents a Robo Factory product list
Number 8
Cluster 8 — Consumer, house, Kronix
architectsafrique.com, consumersvoiceafrica.com, consumersvoiceghana.com, eliteanswerghana.com, proanswerghana.com, plus the Kronix .com family
House names only if they asked for Pro Answer or Elite Answer — and those two are different. Kronix: confirm WHICH Kronix company.
You have reached [the brand they named]. Elite Answer is not Pro Answer. Consumers Voice Ghana is not Africa. Kronix Agric is not Kronix Energy.
Once Pro Answer, once Elite Answer, once Consumers Voice Ghana, once Kronix Agric. Four greetings. Four Walada types.
Fail if
- She says Pro Answer on an Elite Answer call
- Same greeting for all Kronix companies
- She explains the 58-brand model