What name does she use on every greeting?
Locked
Ama and Elisabeth are authorised on every brand. Also Akosua and Efua. First name only.
Operations lock · 13/18 answered
These answers are locked. She does not guess them live.
Desk names, CID truth, Walada, Awoshie-Anya, Kronix cluster, money firewall, transfer-fail line, and the S23 Ultra are already written. Fill the rest — on-call names, legal brand list — before she goes live.
Identity
Exact hours, Saturday, Sunday, public holidays?
Locked
Mobile desk. She picks as often as possible. There is no 'we have closed' while the phone is in her hand.
Which languages is she authorised to continue in besides English?
Locked
English, French, Twi, Ewe — elite register only. If fluency is not elite, stay in English.
Eight lines
How does each of the 8 numbers present on her phone?
Locked
CID is usually the person calling. All brands divert to the official S23 Ultra. She must confirm the company.
Which brands sit on which of the 8 numbers?
Locked
Clusters (some ~11) all divert to the one official phone. She greets the brand they named, not the cluster.
Missed-call rule: return in how many minutes? Voicemail on or off?
Locked
Dual ring will happen. The rule must be one sentence.
System
Where does she log — WhatsApp group, sheet, CRM, email?
Locked
Walada Command Centre. If it is not in Walada, the call did not happen.
P1 on-call: who is phoned, in what order, day vs night?
Fire, shock, injury. A group chat is not enough.
Official payment rule for every brand?
Locked
She has nothing to do with money. Not prices, not MoMo, not cash, not refunds.
Official duty phone — keep or switch?
Locked
Eight forwarded GSM lines plus Walada on-screen is an Android job until a cloud PBX shows the brand.
Kronix
What may she say Kronix does — one sentence, approved?
Locked
Kronix is a specialised cluster of .com companies. Confirm which one.
Named human for Kronix commercial vs support?
Partnerships are principal-only.
Roster
Live legal names of all brands, and any she must never confuse?
Locked
58 live .com brands plus Kronix are in Brands. Add any extra legal names here. Near-names must stay un-merged.
Which brands have a walk-in yard, and the exact address she may give?
Locked
Main office: Awoshie-Anya, on the main road. Branches are on the website. Do not invent a yard.
Default coverage cities vs 'we will check'?
Tamale / Takoradi / Kumasi cannot be a shrug.
Routing
When does she warm-transfer vs take a message?
Locked
She may pick and process, or transfer. If transfer fails: meeting, about three hours, she can call back or they may call this line again.
Complaint owner per cluster — not the artisan?
Money-vanished and no-show go up, never down.
House
If someone wants Pro Answer to pick for their company, who closes that sale?
She qualifies. She does not onboard a 71st brand from the earpiece.