Walada Command Centre · two-minute rule

If it is not in Walada, the call did not happen.

Practice the capture card. The scorer wants the brand they named (CID is the caller), a landmark, a read-back-able number, and a next step with a time. Then she files it in Walada — she never says the CRM name to the caller.

Brand

Line

Urgency

Caller + title

Phone

Area + landmark

Need, in their words

Action taken

Next step + time

Notes

Capture 20/100

Fields she is scored on

Brand they named. CID is the caller. Confirm the company. Never guess.
Caller name + title. Mr, Mrs, Madam, Nana, Nii, Togbe, Dr, Ing, Arc, QS.
Phone (read back). Usually already on CID. Still read back. Confirm WhatsApp.
Second number. If they mention a driver, site, or spouse.
Company / role. B2B: company, position, who decides.
Area + landmark. East Legon, near A&C Mall — never 'Accra' alone.
Need, in their words. Then restate in trade language.
Urgency. Emergency / today / this week / planning.
Callback window. Before 2pm, after close of business, WhatsApp only.
How they found us. Signboard, referral, Google, repeat client.
Action taken. Filed in Walada / transferred / processed.
Next step + time. Duty manager returns before 5pm today.

No practice logs yet.