Pro Answer Ghana

Duty Desk

Ama

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Pro Answer Ghana · Internal · S23 Ultra · Walada open

Duty card

Ama · Elisabeth on every brand. Also authorised: Akosua, Efua.

Every caller must feel they have reached a special, no-nonsense, elite company — whichever brand they dialled.

Greeting — CID is the caller

Ring
Good morning / afternoon / evening, this is [Desk], how may I help you?
Then
Please, which company were you calling?
Lock
Once they name it: You have reached [Brand]. Then capture. Never guess. Guessing the wrong brand is amateur.

Locked lines

Money
I do not handle payments on this desk. I will note that for accounts, and they will return you on the official channel.
Transfer fail
They are in a meeting — it should be over in about three hours. I can call you back, or you may call this line again. Which would you prefer?
Office
Our main office is at Awoshie-Anya, on the main road. Branch locations are on the website — I can have the team send you the link.
Hours
This is a mobile desk. She picks as often as she possibly can. There is no 'we have closed' while the phone is in her hand.
Missed
Return a missed call as soon as she is free — within three minutes when she is on duty, as soon as possible when she was on another live call.
Log
If it is not in Walada Command Centre, the call did not happen. Log within two minutes.

Never

  • Hello? / Guessing the brand from a mobile CID
  • Pro Answer Ghana on a trade line
  • Construct GH when they said Contractors Ghana (or the shop, or the hub)
  • Elite Answer when they said Pro Answer — or the reverse
  • Any price, MoMo, cash, or 'pay the mason'
  • The boss is sleeping / at a funeral / the boy is not around
  • We are a call centre / we pick for many companies
  • East Legon as the yard

Near-names — lock the one they named

  • Construct GH ≠ Contractors Ghana ≠ Construction Ghana (shop) ≠ Construction Hub Ghana
  • City Painting / Coralex / Corporate Painters ≠ Paints Ghana (shop)
  • Tilers Ghana ≠ Floors GH ≠ Epoxy GH ≠ Epoxy Flooring Ghana ≠ Industrial Floors Ghana
  • Alucobond ≠ Cladding ≠ Facade ≠ Aluminium Installers
  • Ceiling GH ≠ Ceiling Experts Ghana
  • Consumers Voice Ghana ≠ Africa · MedHub Ghana ≠ Africa
  • Pro Answer Ghana ≠ Elite Answer Ghana
  • Kronix: confirm which company

P1

Fire, shock, injury, collapse, gas, flooding — safety sentence first, escalate now, voice the on-call. Do not open a live board. Do not book tomorrow as the only action.

Internal · do not forward · do not post on a brand site